Password reset required
All bgshowrooms.com account holders must reset their password. We’ll email you a reset link on December 7. If it doesn’t arrive, check your junk folder.
Important service update
We’re upgrading our system from December 4 – 7
All Bartle & Gibson Showrooms will be closed on Friday, December 4 and Saturday, December 5, 2026 as we complete an important system upgrade to better serve you. Below, you’ll find what to expect, including showroom visits, online orders, account access and how to get help.
Website or account questions? Email [email protected]
What to expect, and when
-
Now
Plan around the closure
No action is required at this time. If you have a pickup, delivery or showroom appointment planned for early December, please schedule it before December 4 or from December 7 on.
-
November 18
Account update cut-off (account holders)
Changes made to project lists, quotes, users and other online account details after November 18 may not appear on the website immediately after the upgrade. If you need to make an important update after this date, please keep a record of it in case it needs to be re-entered.
-
December 4 & 5
Showrooms closed
All Bartle & Gibson Showrooms will be closed on Friday, December 4 and Saturday, December 5.
-
December 7 and onward
Showrooms open, website back
All showrooms reopen Monday, December 7, and bgshowrooms.com will be back by mid-morning.
Online account holders: watch for a password-reset email, and check your junk folder if you don’t see it.
Showroom visits
Planning a showroom visit
Our showrooms are open as usual before and after the closure. If you have an appointment booked for December 4 or 5, please contact your local showroom to reschedule.
- Book appointments for any day from December 7 on.
- Plan pickups of special-order items before December 4 or after we reopen.
Closed December 4 & 5
This applies to every Bartle & Gibson Showroom location. Regular hours resume Monday, December 7.
Your account
For account holders: what’s changing online
New customer ID
Customer IDs are changing from letters and numbers to numbers only. For example, ABCDESIGN may become 5552987. Your website access moves automatically, so you don’t need to create a new account.
Account records
Quotes, projects, ship-to locations, users and contacts will move over as they appear on November 18. Please review these details after the upgrade.
BG Pay
BG Pay and payment instructions aren’t changing. After resetting your password, sign in, open Invoice History and select BG Pay.
Invoices and acknowledgements
These documents will have a new look, but your account and transaction details stay the same.
Product links and registration
Product page addresses will change, so saved bookmarks may need updating. Guest access and self-registration will be temporarily unavailable.
FAQs
Frequently asked questions
Why are you changing systems?
We’re replacing the system that supports ordering, inventory, purchasing, delivery, invoicing and account service. The upgrade gives our teams a stronger foundation for serving you and supporting future growth.
Will the showrooms be open on December 4 and 5?
No. All Bartle & Gibson Showrooms will be closed on Friday, December 4 and Saturday, December 5, 2026, and reopen Monday, December 7.
I have a showroom appointment on December 4 or 5. What should I do?
Please contact your local showroom to choose a new time. You can find contact details for every location in our showroom finder.
Can I place an online order while you’re closed?
The website will be temporarily unavailable, and orders won’t be processed during the closure. Please place time-sensitive orders in advance.
Do I need to create a new account?
No. Account holders only need to reset their password using the email sent on December 7.
What if the upgrade takes longer than planned?
We’ll post any extended closure, limited service or known issues on this page and our social channels. Please avoid placing duplicate orders, payments or registrations while we look into an issue.
Get help
Need help?
We appreciate your patience during this upgrade. For showroom and order questions, contact your local showroom. For website or account questions, email us with your name or company, contact information, customer ID (if you know it) and a short description of the issue.
Information for Bartle & Gibson Showrooms staff
- Website contacts will migrate as they appear at the November 18 cut-off. Send website-access and conversion questions to [email protected].
- Use approved training materials when helping customers with a new workflow.
- Open staff training resources. Employee manuals require a signed-in account with a Bartle & Gibson email address.